We unfortunately do not offer refunds for change of mind.

If your item arrives faulty or damaged, please contact us within 7 days of delivery at mycharmedstoryau@gmail.com with your order details and a photo of the issue. We’ll happily arrange a replacement or store credit.

Please note:

• Customised pieces cannot be refunded unless faulty.

• We don’t accept returns for general wear and tear.

Your satisfaction means everything to us — reach out anytime if you have concerns!